1. Does somebody have to be home during the delivery or pickup?
No, it is not necessary for anyone to be home during the delivery or pick-up.
2. Do you deliver every day of the week?
Yes, provided that specific setup is available that day.
3. What areas do you deliver to?
We travel within 20 miles of Peoria. For an additional travel fee (.55 per mile beyond 20 miles for setup and teardown), we are willing to travel farther
4. How much notice is needed to send a Yard Card?
Reservations are always the best way to ensure availability, however, if inventory allows we are often able to card your yard with 24 hours notice (but, as always, all payments must be verified prior to service).
5. What methods of payment are accepted?
We accept Visa, MasterCard, Discover, American Express, Money Orders, checks or even cash!
**Payment is required at time of dating and will secure your reservation**
6. What is your refund policy?
We are able to refund your payment if cancellations are made at least 1 day prior to the arranged delivery date. We will not make refunds for elements beyond our control such as; being provided an incorrect address, leasing agents, security guards or the likes preventing the set up of displays or requiring early removal, lack of a grassy area to set up the display, incorrect or denied access to gated communities or if animals/dogs prevent our set up. Should extreme weather prevent the set up of a display, then we will make arrangements for another display date or refund your money.
7. Do you deliver to condo’s/apartments?
Yes. However, we must have a grassy area. We will need any access information and an exact location of where the display is to go. Also, you will need to obtain permission from the leasing office (and provide us a copy of this permission and contact info) if ‘victims’ do not own their own patch of grass. We can provide you with our information if the leasing office requests it.
8. Do you deliver to businesses?
Yes we do!
9. What are your rental policies?
The displays are not toys and are not safe for climbing or leaning on. Please do not allow children to lean or climb on displays, it is not safe. Any missing or damaged inventory may be charged out in full retail price to the customer who purchased the display. Please do not inflict injury on our inventory during lawn care or any other activity. If need be, we will happily remove the displays prior to the previously arranged time with advanced notice.
10. What information do you need for me to make a delivery?
We will need complete address information and any helpful directions/landmarks you can provide, as we will be delivering in the dark and internet mapping programs are not always accurate. We also need to have a grassy area since the Yard Cards are inserted into the ground with stakes. We will need any access information and an exact location of where the display is to go. Gated communities may be a problem. Please be sure that we can easily access these areas for both delivery and pick up. Also, please indicate the best delivery time. Most deliveries are made between 10pm and 5am; however, we can often accommodate daytime deliveries too. Of course, we will need to know what you would like your personalized message to say (we can offer suggestions for this, just ask!). If someone in the home is in on surprising the special guest, please have them make sure any pets are content so as not to give away our stealthy setup.
11. How do I order a Yard Card?
You may contact us by phone, text or email to place an order. You may also submit a contact form through this website and we will get back to you within 24 hours!
*Berry Creative Yard Cards has the right to refuse deliveries in some areas due to weather circumstances and high crime areas. There will also be a $50.00 re-setup fee if we are asked to move a setup after it is complete. Please be very clear where you would like the setup.